Do NDIS Support Workers Need a Marketplace Platform to Operate?
Read Time – 6mins
Operating Under a Marketplace or a Platform Provider as a NDIS Support Worker?
When marketplace platform Kynd recently announced it was closing, many sole trader NDIS Support Workers were left asking the same question:
Do I need another platform to keep working with my clients?
If you’ve been relying on a marketplace for client visibility, invoicing, insurance and payments, it can feel like you need to immediately replace it. But the reality is, NDIS Support Workers don’t actually need a marketplace platform to operate. You just need a way to manage your clients, invoices, and admin smoothly and easily.
How you choose to do that is up to you.
Let’s look at the options to help.
Option 1: Join Another Marketplace Platform
You may decide to move to another marketplace or platform provider (e.g. Mable).
Whilst marketplaces can help with new client discovery or matching, managing your invoices and handling your insurance, they may also:
- take a % of your total income, leaving you with less in your bank account
- limit how you communicate with clients, giving you less freedom
- place your visibility inside one platform, rather than opening up more opportunities for you to expand your business
For some people, this works well. For others, it can feel restrictive long-term. Like you don’t have control over your own business.
Option 2: Operate Independently as a Sole Trader – get back your freedom!
You can continue working under your own ABN as a sole trader, using an accounts and admin tool to support you.
Many independent NDIS support workers choose this path because it gives them flexibility, and has greater benefits:
- keep 100% of your income earnings
- build direct relationships with clients long term
- use a tool that directly links to the NDIS price guide, making invoicing and client management easy and compliant
You will just need to organise your own insurance.
While this may sound like more responsibility, it often provides more stability, flexibility and control.
Option 3: Use an Accounting Admin Platform Instead of a Marketplace
This is where tools like Earni come in.
Earni is not a replacement for Kynd. It operates differently. It doesn’t sit between you and your clients or function as a marketplace.
Instead, Earni is an app that supports NDIS support workers with your invoicing, accounts, client management and admin by helping you:
- create and send compliant invoices quickly, with no errors for faster payment
- access the full NDIS price guide that auto links to your client file and invoices
- track your income, upload expenses, and manage your tax as you go
- manage client records in one place – notes, service agreements, add services for specific clients to your favourites
- get paid faster without percentage-based platform fees taking your profit
- create service agreements with digital signing – fast
- gain visibility to more potential clients through the provider look-up
You remain an independent sole trader – Earni simply supports the business admin side of your work. It takes the heavy admin load for you, so you can focus on your clients.
What Do NDIS Support Workers Actually Need?
NDIS Support Workers don’t necessarily need a marketplace. You need:
- a clear way to invoice
- a reliable payment process
- organised bookkeeping, accounts and admin
- visibility with potential clients to grow (if that’s what you are looking for)
It’s Your Choice.
The closure of a marketplace can feel disruptive, but it can also be an opportunity to reassess how you want to continue to operate as a sole trader. What feels right for you?
Whether you choose another marketplace, move fully independent, or use an admin tool like Earni, look for a setup that protects your income, supports your clients, and gives you long-term control. This will make you feel more at ease, less stressed and on top of your business.
Want to try out Earni app for free?
Download and use code EARNIFREEMONTH for 1 free month of the premium membership.
