Do I need to have a NDIS service agreement with my client?
Read Time – 4mins
Why is a service agreement between myself and my NDIS client important?
If you’re a NDIS support worker or provider, you may have had the thought ‘do I actually need a service agreement with my client?’ The short answer is — while it’s not legally mandatory in every situation, having a service agreement is strongly recommended and considered best practice. Let’s break down why.
A service agreement is a written agreement between you and your client that clearly outlines:
- what NDIS supports you’ll provide
- how often and when services will be delivered
- pricing and billing arrangements
- cancellation terms
- responsibilities on both sides
It helps make sure everyone is on the same page from the start.
Why NDIS Service Agreements Matter
Service agreements protect both you and your client. They reduce misunderstandings, set expectations clearly, and provide something to refer back to if questions come up later.
For support workers and sole traders, they also:
- support compliance with NDIS expectations
- help manage cancellations and changes
- provide clarity around invoicing and payments
- create a more professional and structured business setup
In short, they make your working relationship smoother and more transparent.
How Do They Work in Practice?
Once agreed upon, both you and your client keep a copy of the service agreement. It can be updated if circumstances change — such as support hours, pricing, or service types. They’re great if the support provided is ongoing and consistent.
Keeping these agreements organised and easy to access is also very important, especially when you’re managing multiple clients.
How Can I Make Service Agreements Feel Easy?
Creating service agreements doesn’t need to be complicated or time-consuming.
Using tools like Earni means you create simple, instant service agreements using pre-filled templates, so you don’t have to start from scratch each time. You can customise details for each client and keep everything stored in one place alongside your client notes and invoices.
If you’d like to see how this works in action…
While service agreements may feel like “extra admin,” they’re one of the simplest ways to protect your business, support your clients, and set clear expectations from day one.
